Empathic Feedback Job Aid

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The objective of this job aid is to learn how to give empathic feedback. You can use it on your own as a preparation before giving feedback to someone, or as a practice activity in trainings.


Discover the SAID model:

  • Situation: Describe when, where and who, set the context, be specific.
  • Actions: State what you saw and heard. Keep it factual and observed.
  • Impact: Name the impact and result of their behaviour on you.
  • Do Next: Ask, Coach, Support, Maybe tell